For urgent orders, Scavenger Fire & Safety prioritizes swift delivery to ensure your safety needs are met promptly.
Our delivery times vary based on factors such as product availability, location, and shipping method. However, we strive to fulfill urgent orders as quickly as possible. Please contact our customer service team directly for expedited assistance with your order.
Scavenger Fire & Safety provides supply and delivery services to a wide range of locations.
We serve customers across all of Australasia. Whether you’re located in a metropolitan area or a remote region, we aim to meet your fire and safety equipment needs efficiently. If you have specific questions about delivery to your location, please don’t hesitate to reach out to our customer service team for assistance.
Tracking your order with Scavenger Fire & Safety is simple and convenient. Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This email will include a tracking number and a link to our shipment tracking portal. By clicking on the link or entering the provided tracking number on our website, you can easily monitor the status and whereabouts of your order in real-time.
If you encounter any issues or have questions about tracking your order, our dedicated customer service team is here to assist you every step of the way. Feel free to reach out for personalized support.
Choosing the right fire and safety equipment for your needs is crucial, and Scavenger Fire & Safety is here to help you make informed decisions. Here are a few steps you can take to ensure you select the most suitable equipment:
If you need further assistance or have any questions about selecting the right equipment for your needs, don’t hesitate to reach out to our knowledgeable customer service team. We’re here to support you every step of the way.
Yes, Scavenger Fire & Safety offers corporate discounts for large quantity orders. We understand the importance of equipping your organization with the necessary fire and safety equipment while staying within budget.
To inquire about corporate discounts or discuss pricing options for your large quantity order, please contact our dedicated corporate sales team or apply for a corporate account online. We’ll work closely with you to provide competitive pricing and ensure you receive the best value for your investment in safety.
At Scavenger Fire & Safety, we offer a variety of convenient payment options to accommodate our customers’ preferences. We accept major credit cards, including Visa, Mastercard, and American Express. For corporate clients, we also offer invoicing options with flexible payment terms.
Yes, we offer installation services to ensure that our customers can effectively use and maintain their fire and safety equipment. Our experienced technicians can install your product and further conduct basic onsite training sessions tailored to your specific needs, covering topics such as proper equipment usage, maintenance procedures, and emergency response protocols.
Please enquire for any installation services you may require.
We want you to be completely satisfied with your purchase from Scavenger Fire & Safety. If you’re not satisfied with your order for any reason, please contact our customer service team within 7 days of receiving your shipment to arrange for a return or exchange. Please note that certain items may be subject to restocking fees, and returns must be in their original packaging and condition.
Yes, we provide comprehensive maintenance services for all types of fire equipment, including fire extinguishers, fire alarms, fire panels, emergency lighting systems and more. Our team of trained technicians can perform routine inspections, testing, and maintenance to ensure that your equipment remains in optimal working condition and compliant with relevant safety regulations.
We are proudly Triple AAA assured, JAS-ANZ certified and FPA Gold Members.
Our products meet stringent industry standards and are certified by relevant regulatory bodies. We prioritize safety and quality assurance in all our offerings, ensuring that our equipment complies with local, national, and international regulations.
For specific information on certifications for individual products, please refer to the product descriptions on our website, contact our customer service team or view our dedicated certifications page.
Yes, you can place an order over the phone with one of our friendly customer service representatives.
Simply call our toll-free number (08) 9580 2500 during our business hours, and one of our team members will be happy to assist you with your order. Please have the product details and payment information ready when you call.
Yes, we offer special discounts for non-profit organizations, government agencies, and other qualifying institutions.
We understand the importance of supporting these entities in their efforts to enhance public safety and disaster preparedness. To learn more about eligibility criteria and available discounts, please contact our sales team for further assistance. Alternatively, apply for a corporate account online.
If you encounter any issues with a product you’ve purchased from us, please contact our customer service team immediately for assistance. We stand behind the quality of our products and will work swiftly to resolve any defects or malfunctions. Depending on the nature of the issue, we may offer troubleshooting guidance, arrange for a replacement, or provide warranty support as applicable.
Scavenger Fire & Safety is a Gold Member of Fire Protection Association Australia (FPAA) and holds certifications in ISO 9001:2015 Quality Management System and ISO45001:2018 Safety Management System.
© 2025 All Rights Reserved.
